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Fall update bricking lots of 360s [Updated]

November has barely begun but Microsoft has seemingly already won the Screw-up of the Month award. Yesterday’s big Fall Dashboard Update does a lot of good things to your 360, like 1080p support and WMV streaming. And it does some bad things, like reducing a lot of Xbox 360s to 4kg paperweights.

Panic!Update 13:29: Xbox Support is currently stating if you call them that a fix should be out within 2 days to solve the problems. For possible resolutions they’re suggesting meanwhile check this forumpost. Still no official word from Microsoft via the regular channels.

As our Dutch friends at Fok! Games have discovered, there seems to be a fatal error in the latest update causing recently purchased or replaced Xbox 360s to die on their owners (translated and summarized for your reading pleasure):

When you do the following with your new Xbox 360 you will be getting a fatal and permanent “System Error”. That means you should not do this!

  • Boot the console.
  • Select the language.
  • Select “I am a member of Xbox Live”
  • Mandatory dashboard update will download and install.
  • The system will reboot and show the 360 logo.
  • You’ll get “System Error E71″.

When you get this error the 360 is dead and cannot be revived anymore: you will need to take it back to your store for replacement or contact Xbox Customer Support.

The administrator of Dutch games site Insidegamer has reported this happening to his own 360, but the complaints are found on many forums such as the TeamXbox forums. Until more news is released on this from Microsoft, we suggest using an offline profile if you’ve bought your 360 recently and haven’t connected it to Live before.

In possibly related, or just as possibly entirely unrelated news, Xbox-Scene is reporting that Xbox 360s with a combination of certain Toshiba-Samsung TS-H943 DVD drives and certain hacked firmwares have been bricked by the update, this time giving an E66 System Error. Confirmation of this is abundant on the scene forums, and those in the know have already found out that restoring the original firmware will at least fix the problem, and accounts nor console is banned from Live after the repair.

Most people are lucky....

Both situations seem to be unrelated to our previous report about people getting banned from Live because of their console incorrectly believing it was modded. Reports suggest though that the system’s problems in both cases are entirely related to the DVD-drive and which firmware version it is using. Whether this means Microsoft is actively seeking out modded firmwares and screwing up big time on the detection or on the actions to be taken is anyone’s guess.

We’re looking forward to Microsoft’s explanation, and will report the minute we hear more about this. Meanwhile we wish those currently owning a $400 paper weight the best of luck with resolving their problems hopefully as quickly as possible.

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52 comments on 'Fall update bricking lots of 360s [Updated]'

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Comment by NOrderOnlyCHAOS on 2006-11-01 12:04:06 | Reply

my DNS is down so not updated yet!.. … this happened to anyone on here?/?

Nope, I installed it yesterday and everything was just as you’d expect it to be.

Comment by Bulldog Bish on 2006-11-01 12:21:49 | Reply

I had my replacement Xbox arrive on Monday, updated yesterday and everything is fine with me!

Again, this is sensation on the XBOX360. I mean, it is a severe thing that xbox’s are dying from an update. But how many people are actually performing those steps described?

I haven’t got any problems, and enjoying the new update to the fullest :)

Comment by Dan B on 2006-11-01 12:30:56 | Reply

My 360 now freezes during fifa 07, Splinter cell etc….not one issue with it till now!!!

Uhm did you READ the steps?

That’s exactly what I did when I got all my 3 360’s (yes 2 refurbished).

Comment by OGC SnakeEyes on 2006-11-01 12:34:18 | Reply

Not havin any probs wit my 360 here in NY. I sincerely feel bad for anyone that has this happen 2 them. Wit gears of war so cose….its a fuckin shame

I’m sure all these stories came out when the Spring Update came out as well. Perhaps every Dash update will cause problems for at least one person out there. MS really need better testing techniques, like actually testing EVERYTHING.

And I hope the modders do get bricked, they deserve it,. It’s illegal and just plains stupid, causing problems financially to good developers who need the money to keep going.

Comment by DSK UK on 2006-11-01 12:45:25 | Reply

OFF TOPIC — The 2 PDZ maps are now available along with some more EA money grabbing content for NFS : Carbon - Enjoy! :)

Comment by StGermain on 2006-11-01 12:55:00 | Reply

My 360 dates from August and I didn’t have any problems with the update… everything feels faster even and it’s been a while since I have been able to play an PGR3 for an entire evening without getting the bad disc error at some point. Still pissed that Microsoft didn’t give us xvid/divx though…

Comment by El $corpio on 2006-11-01 13:21:46 | Reply

no problem here….nobody on my friends list had any problems either

Comment by rubso on 2006-11-01 13:45:49 | Reply

weird, every time microsoft release an update somebody most complain and says “my 360 is dead” .. i got my 360 in January, and i didn’t have any problems till now !

Comment by me on 2006-11-01 13:46:40 | Reply

Upgraded and lost online spotlight, replaced by a blank wallpaper from my media center pc??? hotmail, google maps, browser etc all doing the same. what’s going on ms?

Comment by exception360 on 2006-11-01 15:17:40 | Reply

I’m still stuck at “Update Required/Update Failed” …

According to the Dutch Servicedesk MS knew about the problem and it would also be solved by the new update. I hope so :(

Comment by Thugboy4 on 2006-11-01 15:25:29 | Reply

I got a launch console and i’m just praying nothing ever goes wrong wit mine for at least 3 years 4 years being nicer! So outta jus bout errbody i’m the luckiest so far!

Comment by christian on 2006-11-01 15:39:19 | Reply

no problem for me 360 :D

Comment by Travis on 2006-11-01 15:46:37 | Reply

This happends every new update or every new game that comes out, people think that the update or that game ruined their xbox. It’s not true. What happends is a certain number of 360’s go bad every day. If it happends on a day that you got no update or didn’t play a new game, you don’t think anything of it. But if you are in the group that it goes bad the same day as the update or playing a new game, that must be what caused it, when it was going to go bad that day whether you got the update or not. Just as many 360’s went bad yesterday as any other day, but those people all point to the update.

Sorry mate, but Xbox Support confirmed it’s in the update :)

Comment by Travis on 2006-11-01 15:47:53 | Reply

It’s the same thing as people that believe in Friday the 13th. Bad stuff happends every day of your life, but when something happends that day they point to it and say it’s because of Friday the 13th that your car broke down. When no more cars broke down that day than any other.

Try going through the steps listed in the post if you’re so sure. :)

Comment by me on 2006-11-01 16:59:09 | Reply

same here, update caused problem officially!
get your head out the sand.

Comment by Symbiosi on 2006-11-01 16:34:05 | Reply

Yup, this happened to my console today which had JUST come back from MS repair centre here in the UK.
Sounds like its picking on a certain type of DVD drive for sure. But what a shot in the foot days before the PS3 is out.
Testing obviously didn’t happen on a wide enough range of legitimate console.
Come on MS, own up :)

Somehow my HD settings got reset and kept putting itself back on 480p every time I set it to 1080i or 720p :P

I got mine in August/September. I don’t want to lose another Xbox, I don’t think my poor old heart can take it.

So who did the awesome picture? I guess Nino.

I got that picture from an MS employee actually ;)

Comment by Al on 2006-11-01 18:20:12 | Reply

ust bought myself a brand newv 360 yesterday. Updated it and…….Paperweight. Didn’t know what the problem was, just figured it was faulty. 360 no.2 same, then staff in store had found out what the problem was. I now have another 360 and 6 games but can only play one of them until I can update.
What a bunch of donkeys.

Well this is very sad to hear, obviously MS will be providing a fix to your console but it will take atleast 1-2 weeks for your console to be shipped and then sent back to you.

For the ones modding - good; this is really good news that their consoles are being bricked. The fact is anyone modding today is doing so for piracy reasons. There is no way to run homebrew on a xbox 360 right now, thus the only reason anyone is modding the console would be to steal software. Good luck with that now, play all your old games, the newer games will require updated firmware and likely will come with the updates included thus theres no way around the updates and bricking your box. People using the lame excuse of backing up your games - bullsh8.

Comment by newmodel on 2006-11-01 18:34:55 | Reply

Mine is fine…

Comment by alk3 on 2006-11-01 18:46:15 | Reply

Can everyone stop WISHING that modders boxes will die? Before you worry about other people’s xboxes, you need to first worry about your own. M$ is the one you should be mad at, releasing updates like this.
Guess what mine is modded and its running fine. Except the fan is completely broke (360 is 2 months old) and i’m on my 3rd 360, previous 2 broke. So i don’t care about anyone elses box except mine, so stop bitching

Comment by alk3 on 2006-11-01 18:47:28 | Reply

Oh BTW, if you want to unbrick your system, mod the FW to 4.2. There’s your fix, bit ironic isn’t it. well done M$

Comment by A.Fisher on 2006-11-01 19:07:50 | Reply

yesterday i got a highstreet store to exchange my xbox purchased in april due to red lights indicating hardware failure. with the brand new one i brought home, i set it up including net connection. powered it up, it booted, showed language menu, i naturally let it download the mandatory update. it rebooted, and system error E71 was displayed. today i have a new xbox and will wait till they confirm the above sais issues and resolve it with a fix.

Comment by A.Fisher on 2006-11-01 19:10:22 | Reply

being un informed at preset on how to install a new firmware, can one of you fine folks point me in the right direction on how to do this.

Comment by Sam Jackson on 2006-11-01 19:10:57 | Reply

They fuck you up, they ask you to call’em and eventually modders will come up and save the day, hell Team Xecuter posted instructions to fix your bricked 360 even !

Genius, i haven’t got the time to send my 360 for a weak or two every time they mess up and ask me to call’em, they better sort their shit together for god sake..

Comment by Julio on 2006-11-01 20:14:24 | Reply

What steps do you do? These: * Boot the console.
* Select the language.
* Select “I am a member of Xbox Live”
* Mandatory dashboard update will download and install.
* The system will reboot and show the 360 logo.
* You’ll get “System Error E71″.

So if i did this, my box dies? So i shouldn’t do this?

That’s why it says “don’t do this” yeah ;)

Comment by Bob Ancle on 2006-11-01 21:56:56 | Reply

What’s the point of 1080P on component, very few big 1080P screens support that. You need HDMI in most cases to use 1080P. It seems like it’s more of a marketing gimic. If MS doesn’t bring out an HDMI connector with HDCP with HD-DVD I will not be buying it.

Comment by Tom on 2006-11-01 22:54:01 | Reply

Wish I could find the post from about a month ago where I said this would happen and like 10 ppl said ” We’ve already upgraded the firmware 2-3 times dumbass and nothing has happened”

ha =)

Whoever says that it isn’t the update is wrong. Just got my 360 (first one) today, worked and figured a MANDATORY update wouldn’t make it not work anymore, so downloaded it, it restarted and now I get the error and all the “steps” don’t work.

Just great.

Comment by snarf on 2006-11-01 23:52:24 | Reply

Exact same thing happened to me… only i JUST got mine back from being repaired, turned it on, downloaded update, then WHAMMO broken again.
E71 extravaganza!
microsoft unleashing untested updates on the world… do they have 6 year olds working there? they must.

Comment by alk3 on 2006-11-02 00:03:36 | Reply

unfortunately, it seems people with the latest modded drives are more secure than the innocent people with factory boxes. oh dear

Comment by alk3 on 2006-11-02 00:04:19 | Reply

i feel bad for you all, especially if you need to repair them with games like CoD3 and Gears out all too soon

I’m afraid mine is goosed because of this problem. Gutted.

Comment by Sam Jackson on 2006-11-02 01:56:31 | Reply

——-
unfortunately, it seems people with the latest modded drives are more secure than the innocent people with factory boxes. oh dear
——-
QFT, modders save the day yet again.

Comment by Tom on 2006-11-02 02:53:29 | Reply

Hitachi ftw. Mine is modded and works great still ..

Had some friends with ms28 sammys that got bricked but they just reflashed too the original and then back too the new hacked fw and all works ..

Comment by Reverend Slim on 2006-11-02 05:41:17 | Reply

Majornelson.com is reporting that the Fall update has been fixed so it won’t brick refurb/new consoles. That’s no help to those already E71′d (myself included, and I just got mine back from repair on Halloween), but there you go.

Seriously, Microsoft… 1%? Before the PS3 launch? So now I’m without my system for a solid month, will miss Gears of War and CoD3 releases, already missed Splinter Cell Double Agent… and why? Because someone felt the need to rush an update out the door without comprehensive testing.

Comment by sigh on 2006-11-02 11:03:47 | Reply

Sigh I just got my xbox back from repair … I download the update and it dies. I go back to the store to get a new one thinking its just the xbox and that one dies too.

Way to go Microsoft maybe do some testing before you release something next time?

Comment by p1er from Sweden on 2006-11-02 12:03:29 | Reply

I just got my “new” 360 back from repair… I though “maby I shouln’t start with internet connection or the HDD” and then said to my seft “aah, what the hell… what could go wrong?”
CABLAMMO… now I’ve got one fine looking paper waight for 4000 SEK

Comment by Tom on 2006-11-02 16:26:36 | Reply

You can also open up the xbox 360 and unplug the dvd cable from the dvd rom then update and all is well.

Comment by Reverend Slim on 2006-11-03 07:19:26 | Reply

For those who are experiencing the looping problem (i.e. the update downloads, won’t complete, tries again on next boot), MajorNelson just posted that the update has now been fixed for this as well. Again, this doesn’t help you if your 360 is already E71′d/bricked.

microsoft and the updates …

Comment by Tim Miller on 2006-11-09 13:02:34 | Reply

Dl’d update 10/31 0300 PST. Froze within 10 minutes. Rebooted to three red rings of light. Unhacked, unmodded, unopened deck with Samsung DVD drive. Manufactured 1/3/06. Took a BBB complaint and an e-mail to VP of MS Cust. Support to get a no charge repair and free shipping. Meanwhile I sit on GOW; thats right I have the game and cannot play for probably 1-2 weeks.

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