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Microsoft revises Xbox 360 Warranties

For us Europeans it’s always easy to laugh at Americans whenever customer rights are concerned. While EU legislation prescribes that technological equipment should last at least 2 years, US residents have to pay for anything more than 90 days, which is rather short considering Xbox 360s are, to say the least, not exactly known for not breaking down. Microsoft steps in with improved warranty services though.

It's the red ring of Doom!

While it was already confirmed a while back that all Xbox 360s now carry an official manufacturer warranty of 1 year in North America, Microsoft has now decided to move it a few steps further. For those who stoked about the shipping costs of a box the size of a console, the most notable change is that Microsoft will now take care of those both ways. Apart from that, after repairs you will get a new warranty period as well:

In the event your console needs to be returned to us for repair your shipping costs are free. We will immediately send you a postage paid container in which to send us your console, and we will pay for shipping charges to return your console to you.

If we repair your Xbox 360 within the original warranty period, you will receive either the balance of your original warranty, or 90 days, whichever is longer. In addition, we will now pay for the shipping both ways.

If we repair your Xbox 360 after the warranty period has expired, while you will be responsible for the repair costs, your repaired console will be returned to you with a new, one year repair warranty.

We are implementing an expedited repair process; upon receipt of the console, Microsoft will repair it and ship it to you within five business days.

We’re increasing the number of Xbox customer care representatives, enhancing our training processes and further building out our on-site technical support, all so our customers will begin to experience a noticeable improvement in the quality of the service they receive when they contact us.

Xbox will be hiring a customer care champion who will be responsible for ensuring the end-to-end experience for all Xbox customers is first-class, evaluating and implementing new practices and policies to further enhance the Xbox customer experience. We are also adding more staff at the supervisory level, to ensure we serve you better.

Whooptidoo, can’t complain about that alright? Now if only those new customer care representatives are also getting extra training to fight the spreading of misinformation and the hacking of accounts through pre-texting, the world could turn out to be a whole lot better place for all of us.

Three cheers to Sir SpankalotUK for the find!

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17 comments on 'Microsoft revises Xbox 360 Warranties'

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Comment by The Exciter on 2007-04-03 22:07:54 | Reply

In America, that’s as close as to ‘decent customer care’ as we’ll ever get. Ain’t that right, Dell. *evil glare*

Comment by inty2525 on 2007-04-03 22:42:03 | Reply

Wow… I think u meant in Europe that as close as decent… in America, that’s friggin unbelievable… =)

Comment by The Exciter on 2007-04-03 23:17:43 | Reply

Prolly lol

Comment by Worms on 2007-04-03 22:49:14 | Reply

That’s BS. Last week I sent them my console they made me ship it to them in my box and pay for both the box and shipping.

Comment by Savyer on 2007-04-03 23:55:00 | Reply

last week was before they announced all this, should have waited.

Comment by mass9 on 2007-04-04 06:04:16 | Reply

thats got to suck arse.

Comment by mtbjunkie on 2007-04-04 06:03:08 | Reply

ha! your 360 broke….

Comment by Worms on 2007-04-04 22:09:46 | Reply

Yeah but I got it back not broke within a week of shipping it so my only complaint is the $15 I spent to ship it last week which would have been free this week.

Comment by Billytech on 2007-04-03 22:50:06 | Reply

I got three 360’s for Christmas gifts for my family. Naturally, the only one that had a problem was mine. I called Microsoft and they took immediate care of me. I had the original box and shipped it to them, they had it back in about six days. When my terrestrial tuned for my TV died after 3 days…Took J+R 4 weeks to replace it.

Comment by mtbjunkie on 2007-04-04 06:02:40 | Reply

ha ha, your 360 broke!

Good to know for when my next one breaks.

Comment by mtbjunkie on 2007-04-04 06:04:18 | Reply

Yours broke too? You people need to learn how to treat your electronics better me tinks.

Mine broke after 14 months, decided to buy a replacement but gave my broke one to a mate who fixes PC’s. He took it apart and found dry solder on the pcb. Nothing about taking care, more about shoddy workmanship

Comment by Kate Loire on 2007-04-04 12:19:05 | Reply

Mine was just too noisy, none of them have ever really “broken” :P Still playable. If you wanna wear earmuffs! Sent it back, but took about 2 weeks to come after a mess up with the instructions. Typical person on the phone who couldnt speak english.

My warrantys probably out now though. :( lol. But this ones lovely :D

Comment by Yoshima31ite on 2007-04-04 13:25:22 | Reply

i got my 360 on the launch day and i still haven’t had any problems with mine. as long as you put it in a place where it can be well ventalated i don’t think near as many consoles will get the ring of death, since one of the main issues with the 360 seems to be that it gets awfully hot.

Anyone in this thread who says theirs has not broken yet:

I give it three months.

Comment by SneakySnake on 2007-04-05 04:08:23 | Reply

well thats pretty good of microsoft i suppose, as far as M$ goes. id rather they just gave anyone who paid the difference (+ shipping even i guess) an elite from now on that had the cooler hardware setup and quieter drives. that would be nice for early adopters and they would get to make millions off the people who would like an elite but aren’t that “wow’d” enough to buy a whole new system. Basically people like me - which I know there are a lot of. For instance, my premium 360 works perfectly fine, but I’d be willing to pay like another 100-125 maybe to upgrade. That’s a total of 500+ from me, and they could even resell those returned systems that work and make another 200 or something. So thats like 700 bucks they make of one system and one customer. Sounds like a win-win for everyone IMO.

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