For us Europeans it’s always easy to laugh at Americans whenever customer rights are concerned. While EU legislation prescribes that technological equipment should last at least 2 years, US residents have to pay for anything more than 90 days, which is rather short considering Xbox 360s are, to say the least, not exactly known for not breaking down. Microsoft steps in with improved warranty services though.
While it was already confirmed a while back that all Xbox 360s now carry an official manufacturer warranty of 1 year in North America, Microsoft has now decided to move it a few steps further. For those who stoked about the shipping costs of a box the size of a console, the most notable change is that Microsoft will now take care of those both ways. Apart from that, after repairs you will get a new warranty period as well:
In the event your console needs to be returned to us for repair your shipping costs are free. We will immediately send you a postage paid container in which to send us your console, and we will pay for shipping charges to return your console to you.
If we repair your Xbox 360 within the original warranty period, you will receive either the balance of your original warranty, or 90 days, whichever is longer. In addition, we will now pay for the shipping both ways.
If we repair your Xbox 360 after the warranty period has expired, while you will be responsible for the repair costs, your repaired console will be returned to you with a new, one year repair warranty.
We are implementing an expedited repair process; upon receipt of the console, Microsoft will repair it and ship it to you within five business days.
We’re increasing the number of Xbox customer care representatives, enhancing our training processes and further building out our on-site technical support, all so our customers will begin to experience a noticeable improvement in the quality of the service they receive when they contact us.
Xbox will be hiring a customer care champion who will be responsible for ensuring the end-to-end experience for all Xbox customers is first-class, evaluating and implementing new practices and policies to further enhance the Xbox customer experience. We are also adding more staff at the supervisory level, to ensure we serve you better.
Whooptidoo, can’t complain about that alright? Now if only those new customer care representatives are also getting extra training to fight the spreading of misinformation and the hacking of accounts through pre-texting, the world could turn out to be a whole lot better place for all of us.
Three cheers to Sir SpankalotUK for the find!