Comments on: Credit card removal still proving difficult http://www.xboxic.com/news/2765 Tue, 22 May 2012 23:46:51 +0000 http://wordpress.org/?v=2.2 By: Dragoon http://www.xboxic.com/news/2765#comment-119581 Dragoon Fri, 27 Apr 2007 22:33:59 +0000 http://www.xboxic.com/news/2765#comment-119581 Well, I'm having a similar problem with MS. My previous XBL account was telling me that it was suspended until I added more time. I then purchased a 1-year XBL subscription card to enter it into my account, as it would turn out, they don't allow that. My credit card was cancelled and they continued to try to bill it. I had to call up support. They told me that I <B><i>had</i></b> to add another credit card to the account, I could not use the subscription card I payed 50$ for, and I had already scratched off the code. After I gave them a new card they would reinstate my account, giving me only 7 months of use (Right about the time my account stopped working, I've been completely unable to access it at all.) My account was set to auto renew, but MS decided to try to charge me over 10 times. They won't cancel the account. I dont WANT the account, I had to use my 1-year card and now have a different account. If this puts a mark on my credit score, hell will be raised. Microsoft just wants more money, even if the customer is screwed in the process. Well, I’m having a similar problem with MS. My previous XBL account was telling me that it was suspended until I added more time. I then purchased a 1-year XBL subscription card to enter it into my account, as it would turn out, they don’t allow that. My credit card was cancelled and they continued to try to bill it. I had to call up support. They told me that I had to add another credit card to the account, I could not use the subscription card I payed 50$ for, and I had already scratched off the code. After I gave them a new card they would reinstate my account, giving me only 7 months of use (Right about the time my account stopped working, I’ve been completely unable to access it at all.)

My account was set to auto renew, but MS decided to try to charge me over 10 times. They won’t cancel the account. I dont WANT the account, I had to use my 1-year card and now have a different account. If this puts a mark on my credit score, hell will be raised. Microsoft just wants more money, even if the customer is screwed in the process.

]]> By: Karl http://www.xboxic.com/news/2765#comment-118570 Karl Wed, 25 Apr 2007 08:58:15 +0000 http://www.xboxic.com/news/2765#comment-118570 I can understand them wanting to guarantee a payment method for future billing, but surely they can employ some logic on this: If there is only 1 payment method entered, you cannot delete it. If there is >1 payment method, you can delete as many as you like until there is only 1 method left. you would think a software developer the size of M$ would be able to achieve this..... I can understand them wanting to guarantee a payment method for future billing, but surely they can employ some logic on this:

If there is only 1 payment method entered, you cannot delete it.

If there is >1 payment method, you can delete as many as you like until there is only 1 method left.

you would think a software developer the size of M$ would be able to achieve this…..

]]> By: umpa http://www.xboxic.com/news/2765#comment-118530 umpa Wed, 25 Apr 2007 04:44:01 +0000 http://www.xboxic.com/news/2765#comment-118530 I bought a second hand xbox from ebay. The chap I bought it off cancelled his card, but gave me the info for his hotmail and live account. MS keeps e-mail him telling him (me) that his card was declined - this happens every month, its been over a year now I bought a second hand xbox from ebay. The chap I bought it off cancelled his card, but gave me the info for his hotmail and live account. MS keeps e-mail him telling him (me) that his card was declined - this happens every month, its been over a year now

]]> By: jdub http://www.xboxic.com/news/2765#comment-118390 jdub Tue, 24 Apr 2007 19:32:25 +0000 http://www.xboxic.com/news/2765#comment-118390 Because you don't own your credit card anymore after reporting it canceled. You reported your card stolen, and then knowingly committed transactions on that card. This would be considered fraud. Because you don’t own your credit card anymore after reporting it canceled. You reported your card stolen, and then knowingly committed transactions on that card. This would be considered fraud.

]]> By: Fullva http://www.xboxic.com/news/2765#comment-118327 Fullva Tue, 24 Apr 2007 15:38:48 +0000 http://www.xboxic.com/news/2765#comment-118327 F*ck M$! F*ck Bill G@tes! I hope the motherf*cker burns deep in hell. F*ck M$! F*ck Bill G@tes! I hope the motherf*cker burns deep in hell.

]]> By: s2h http://www.xboxic.com/news/2765#comment-118303 s2h Tue, 24 Apr 2007 13:52:17 +0000 http://www.xboxic.com/news/2765#comment-118303 how is it fraud when I used my credit card?? douche how is it fraud when I used my credit card?? douche

]]> By: Niels Keurentjes http://www.xboxic.com/news/2765#comment-118300 Niels Keurentjes Tue, 24 Apr 2007 13:45:44 +0000 http://www.xboxic.com/news/2765#comment-118300 It's not fraud if it's not intentional. It's Microsoft's fault for not checking your card details online, which they could easily do. It’s not fraud if it’s not intentional. It’s Microsoft’s fault for not checking your card details online, which they could easily do.

]]> By: jrock http://www.xboxic.com/news/2765#comment-118272 jrock Tue, 24 Apr 2007 11:43:33 +0000 http://www.xboxic.com/news/2765#comment-118272 LOL can you say FRAUD? That's pretty much theft there ya dumbass. Then you brag about it online? Smooth move. LOL can you say FRAUD? That’s pretty much theft there ya dumbass. Then you brag about it online? Smooth move.

]]> By: stan http://www.xboxic.com/news/2765#comment-118218 stan Tue, 24 Apr 2007 06:29:56 +0000 http://www.xboxic.com/news/2765#comment-118218 well i cancelled my xbox live account on my xbox 1 but not before the monkey on the other end of the phone lterally begged me to try and sell my account to a friend when i told him screw that i want it cancelled before you take payment for the next year which was coming up in a few days the monkey then grudgingly cancelled my subscription atleast that what he told me. a week or so later i get an email from xbox live your subscription payment has been taken i was livid to say the least but what do you expect when dealing with monkeys so i phone the monkey hotline and let the mknow how pissed i am and to get them to cancell it and pay me back what they owe me and yet again they begged me to try and sell it to a friend rather than cancell my account i told him no you can F'n well cancell it give me my damn money back and loose my f'n CC details i got my money back and thaught thank F... maybe thats that i will never subscribe ot live again.. atleast that whati thaught 1 year later i get an email from live agian your payment has been taken for your yrs subscription i swear to god i was about ready to get postal on these f'ers by this point so i phone the monkeys up again and guess what they did when i told them how angry i was and asked them once again to cancell it and loose my card details as its about mounting up to theft now yes you guessed it they begged me to try and sell my account to a friend again. thank fuck the year has just passed and this time no email and on checking my CC statement for the month there was no live subscription. well i cancelled my xbox live account on my xbox 1 but not before the monkey on the other end of the phone lterally begged me to try and sell my account to a friend when i told him screw that i want it cancelled before you take payment for the next year which was coming up in a few days the monkey then grudgingly cancelled my subscription atleast that what he told me.

a week or so later i get an email from xbox live your subscription payment has been taken i was livid to say the least but what do you expect when dealing with monkeys so i phone the monkey hotline and let the mknow how pissed i am and to get them to cancell it and pay me back what they owe me and yet again they begged me to try and sell it to a friend rather than cancell my account i told him no you can F’n well cancell it give me my damn money back and loose my f’n CC details i got my money back and thaught thank F… maybe thats that i will never subscribe ot live again..

atleast that whati thaught 1 year later i get an email from live agian your payment has been taken for your yrs subscription i swear to god i was about ready to get postal on these f’ers by this point so i phone the monkeys up again and guess what they did when i told them how angry i was and asked them once again to cancell it and loose my card details as its about mounting up to theft now yes you guessed it they begged me to try and sell my account to a friend again.

thank fuck the year has just passed and this time no email and on checking my CC statement for the month there was no live subscription.

]]> By: Jmel http://www.xboxic.com/news/2765#comment-118089 Jmel Mon, 23 Apr 2007 21:03:10 +0000 http://www.xboxic.com/news/2765#comment-118089 Yep, so that kinda proves that you can't remove your only card on file with them. Yep, so that kinda proves that you can’t remove your only card on file with them.

]]> By: s2h http://www.xboxic.com/news/2765#comment-118072 s2h Mon, 23 Apr 2007 19:22:00 +0000 http://www.xboxic.com/news/2765#comment-118072 long story shorter.. that happened over a month ago and havent heard anything since.. thanks for raining on my parade long story shorter.. that happened over a month ago and havent heard anything since.. thanks for raining on my parade

]]> By: KR http://www.xboxic.com/news/2765#comment-118067 KR Mon, 23 Apr 2007 18:51:39 +0000 http://www.xboxic.com/news/2765#comment-118067 It's easily explainable - you can remove cards as long as you have another one on file. It’s easily explainable - you can remove cards as long as you have another one on file.

]]> By: PG4 http://www.xboxic.com/news/2765#comment-118054 PG4 Mon, 23 Apr 2007 17:37:16 +0000 http://www.xboxic.com/news/2765#comment-118054 Long story short they can ban your Xbox Live account until you fork over the money that is due to them. Long story short they can ban your Xbox Live account until you fork over the money that is due to them.

]]> By: Gazza http://www.xboxic.com/news/2765#comment-118052 Gazza Mon, 23 Apr 2007 17:29:31 +0000 http://www.xboxic.com/news/2765#comment-118052 Think you'll find it's right if you can be bothered to try it. I had two CC on my 360, now i've got one. Explain that !!! Think you’ll find it’s right if you can be bothered to try it.
I had two CC on my 360, now i’ve got one.
Explain that !!!

]]> By: Jmel http://www.xboxic.com/news/2765#comment-118000 Jmel Mon, 23 Apr 2007 14:54:33 +0000 http://www.xboxic.com/news/2765#comment-118000 Ms says you can, so eventually you will be able to, the problem is just that right now they say you can, and will even escalate it up, but so far its not happened for me or anyone i've talked to. Ms says you can, so eventually you will be able to, the problem is just that right now they say you can, and will even escalate it up, but so far its not happened for me or anyone i’ve talked to.

]]> By: Jmel http://www.xboxic.com/news/2765#comment-117998 Jmel Mon, 23 Apr 2007 14:53:56 +0000 http://www.xboxic.com/news/2765#comment-117998 Completely false. Completely false.

]]> By: s2h http://www.xboxic.com/news/2765#comment-117997 s2h Mon, 23 Apr 2007 14:47:05 +0000 http://www.xboxic.com/news/2765#comment-117997 Haha I finally stuck it to microsoft because of this issue. I had reported my card stolen because it was stolen and Bank of America cancelled my card. That same night without really thinking I purchased points to download some stuff and a movie with that same card number because you cant get them out of XBox live. Microsoft gave me the points immediately (as they always do) and I then spent all of them on stuff I wanted. (Employee of the Month..dont laugh) The next morning I got an email from Xbox Live saying the transaction couldnt occur because the card was cancelled. Well too bad MS I already used your points..hahaha Long story short, I never got billed. Haha I finally stuck it to microsoft because of this issue. I had reported my card stolen because it was stolen and Bank of America cancelled my card. That same night without really thinking I purchased points to download some stuff and a movie with that same card number because you cant get them out of XBox live. Microsoft gave me the points immediately (as they always do) and I then spent all of them on stuff I wanted. (Employee of the Month..dont laugh) The next morning I got an email from Xbox Live saying the transaction couldnt occur because the card was cancelled. Well too bad MS I already used your points..hahaha Long story short, I never got billed.

]]> By: Gazza http://www.xboxic.com/news/2765#comment-117996 Gazza Mon, 23 Apr 2007 14:45:47 +0000 http://www.xboxic.com/news/2765#comment-117996 Try going to... http://billing.microsoft.com It's possible to remove the CC here and it will be removed on your 360 instantly. It works i've done it. Try going to…
http://billing.microsoft.com
It’s possible to remove the CC here and it will be removed on your 360 instantly.
It works i’ve done it.

]]> By: DM2 http://www.xboxic.com/news/2765#comment-117971 DM2 Mon, 23 Apr 2007 13:47:30 +0000 http://www.xboxic.com/news/2765#comment-117971 of course you should be able to delete your cc info from the system, but as we can't and MS seem unable to do it either, a work around is the best we have. Luckily for me I wear out a cc in a few months so I replace mine every 4 months or so. of course you should be able to delete your cc info from the system, but as we can’t and MS seem unable to do it either, a work around is the best we have.

Luckily for me I wear out a cc in a few months so I replace mine every 4 months or so.

]]> By: whos the daddy http://www.xboxic.com/news/2765#comment-117970 whos the daddy Mon, 23 Apr 2007 13:45:49 +0000 http://www.xboxic.com/news/2765#comment-117970 there should be an option on the account tab/blade to remove previous cards. i have at least three cards showing on there because i'm a clumsy sod and keep snapping them so i have to get another, and input my new detaials in order to buy m$ points and renew my live subscription. may be they should think about this for the next dashboard update there should be an option on the account tab/blade to remove previous cards. i have at least three cards showing on there because i’m a clumsy sod and keep snapping them so i have to get another, and input my new detaials in order to buy m$ points and renew my live subscription.
may be they should think about this for the next dashboard update

]]> By: Jmel http://www.xboxic.com/news/2765#comment-117964 Jmel Mon, 23 Apr 2007 13:33:40 +0000 http://www.xboxic.com/news/2765#comment-117964 See, people like to come up with "workarounds", I think its natural to do that as anyone that is interested in technology... but that's not a solution... it's just a workaround... It's like if there is a giant roadblock in your driveway, and everymorning you get up and have to climb over it to get to your car every day. That's not a solution, it's just skirting about fixing the problem. The solution is for them to actually allow you to do what most other websites that offer sales and services allow, and thats to be able to remove your card if you don't want them to store your personal information. See, people like to come up with “workarounds”, I think its natural to do that as anyone that is interested in technology… but that’s not a solution… it’s just a workaround… It’s like if there is a giant roadblock in your driveway, and everymorning you get up and have to climb over it to get to your car every day.

That’s not a solution, it’s just skirting about fixing the problem. The solution is for them to actually allow you to do what most other websites that offer sales and services allow, and thats to be able to remove your card if you don’t want them to store your personal information.

]]> By: DM2 http://www.xboxic.com/news/2765#comment-117955 DM2 Mon, 23 Apr 2007 13:04:58 +0000 http://www.xboxic.com/news/2765#comment-117955 just report the card as damaged or lost. just report the card as damaged or lost.

]]> By: Jmel http://www.xboxic.com/news/2765#comment-117950 Jmel Mon, 23 Apr 2007 12:54:31 +0000 http://www.xboxic.com/news/2765#comment-117950 I want to thank Deaconblade360 (an ms mvp) for making the effort to get at least the "official" word from ms about the situation: http://www.unscripted360.com/2007/04/19/xbox-live-billing-removing-credit-card-details/ However, my card is still in their system even after the 2 support calls, AND the truste complaint. It's been about a month for me since I first called. So I hate to say it, but its as I said before, left hand (those in charge) isn't talking to the right (those that make it happen). I want to thank Deaconblade360 (an ms mvp) for making the effort to get at least the “official” word from ms about the situation:

http://www.unscripted360....ving-credit-card-details/

However, my card is still in their system even after the 2 support calls, AND the truste complaint. It’s been about a month for me since I first called.

So I hate to say it, but its as I said before, left hand (those in charge) isn’t talking to the right (those that make it happen).

]]> By: Josh Smith http://www.xboxic.com/news/2765#comment-117948 Josh Smith Mon, 23 Apr 2007 12:53:36 +0000 http://www.xboxic.com/news/2765#comment-117948 Since it is such a pain to get MS to remove your CC info, simply create a virtual card number with a $1 limit on it. Most major CCs offer this feature through their online interface. Since it is such a pain to get MS to remove your CC info, simply create a virtual card number with a $1 limit on it. Most major CCs offer this feature through their online interface.

]]> By: Arian http://www.xboxic.com/news/2765#comment-117947 Arian Mon, 23 Apr 2007 12:44:20 +0000 http://www.xboxic.com/news/2765#comment-117947 I have my credit card attached to my 360, and the sad part is, I just got one in march. Boo! Anyways, I'm not too worried about this since I have no reason to give my 360 away. But when the day comes for me to sell it, I'll make damn sure I erase 'EvErYtHiNg'! Even if I have to call support to do it, and if they don't and I find I was charged with things I haven't brought; Lawsuit on Microsoft. I have my credit card attached to my 360, and the sad part is, I just got one in march. Boo!

Anyways, I’m not too worried about this since I have no reason to give my 360 away. But when the day comes for me to sell it, I’ll make damn sure I erase ‘EvErYtHiNg’! Even if I have to call support to do it, and if they don’t and I find I was charged with things I haven’t brought; Lawsuit on Microsoft.

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