MS will remain tight-lipped on XBL status thanks to lawsuit
Major Nelson, on his weekly podcast, has revealed exactly why nothing has been said for a while about the Xbox Live issues that remain. Thanks to the lawsuit filed in Texas, it means Microsoft can no longer update us on the situation due to legal issues.
The on-going issues have plagued the service since the Christmas period; at times Live will randomly sign you out for no apparent reason, or the dashboard will take well over a minute to load up fully. Other problems have prevented games such as Call of Duty 4 from working properly in matchmaking
…now and again
Throughout the issues though, Major Nelson has been a top source for updates thanks to his Twitter page, where he initially told anyone who cared that the Live team were working on Live, and that Live was fixed, and that Live was broken again. Not an informative status update, but it was nice to see something nonetheless. Now though, such information cannot and will not be disclosed because they simply are not allowed to.
This is a major blow for the Xbox community as it was at least nice to know that the issues were known about and were trying to be dealt with. Now we wait with baited breath for it to be fixed, without ever being told officially. Thanks, you Texas tossers.
Stupid Backwood bogtrotting, cowhumping, brokeback mountian Hicks, ruin it for everyone won’t they?
if they win every XBL subscriber better get an equal share of their profits
now were getting double-inconvenienced because of them
Texas has no bogs, that’s Louisiana. As for cows California is the new cow capital of the world. And there are no real mountain ranges.
Does anyone care? Besides, I’m sure you can find all of the three somewhere in Texass.
Sorry, NYC still is the capital of the world. Don’t five me your fifth largest economy blah blah.
NYC ftw!
If Microsoft would get their damn act together and provide us with the service we paid for, they wouldn’t NEED to provide us updates. Don’t blame the Texans. They have every right to sue for the crappy service we’ve been receiving. Good for them. Maybe Microsoft will think twice next Christmas season before letting the service go to hell.
your retarded. no one should be this upset about the very minor inconveniences the xbox live community has gone through.anyone sueing over this obviously has no social life outside of videogames.
When I come home from a hard days work, I should be able to play especially seeing as how I pay 50 bucks for the service.
If you really did come home from work then $50 a year wouldn’t matter to you.
ROFPSML!!
I hardly ever find the time to play online during the year, then during the xmas holidays I finally did and guess what… the service didn’t work. MS knows there are a lot of people like me who only use the service during holidays but obviously they didn’t provide enough servers/bandwith to cope with it.
yesterday I lagged out of a match of CS so now I’m suing valve for $20.00. greedy bastards. I want my money back.
Texas from a European standpoint: rednecks desperate for guns and the death penalty. Sigh.
texas from a US standpoint: the same.
quite honestly texas sounds like a nice place to live. you get to shoot people who steal your shit.
Europe from everyone else’s standpoint: surrendering pussies with no backbone who are desperate for meaning and relevance. Sigh.
malren from my standpoint: American…
Americans from Swedish Pete’s standpoint: Read above
Swedish Pete from my standpoint: States the obvious too much =P
Stereotyping an entire state or country is stupidity at its best. I know this may come as a shock but there is more than one type of person amongst billions of people. There are idiots in every part of the world.
One of them being Malren.
This sucks, the only way to get online, is by signing in with a Game or DVD. I cant sign in on the dashboard at all once peak time hits, and I cant revert to it after signing in either.
Ummmm if u look at history… Malren not that far off about a few country(s) in Europe.
facts are facts sorry, Kate
What? you mean France? Thats a given, garlic swilling surrender monkeys.
It’s hard to imagine someone being so thick that they would attack ME for flipping Swedish Pete’s words around, and not say a WORD to Swedish Pete,
and yet here we are.
Wow. That is some impressive “double standarding” right there, I tell you what.
Hmmmm, typical American, arriving late for the battle.
Hmm, typical Eurotrash, needing an American to fight for them.
We can play this game forever. It doesn’t make you clever, or right. Just bigots.
Doubt it, it’s only you guys that think you won that war.
When in actual fact if anyone was responsible it was the Russians.
Maybe somebody should sue the texans for ruining our communications.
@agnathra greatest response ever hahahaha
uhh… they weren’t doing it any way… I’ve lived with the fact that…
1. xbox 360 “DRM” was created by the Devil
2. xboxlive will be up and running 100% whenever they fix it. They had no intention of updating us anyway.
1) You are wrong (I don’t really need to even say that)
2) You are wrong (Their I apparently did)
“it’s broken.”
“we’re working on it.”
“it’s fixed.”
“it’s broken again.”
ahh, major douchebag, your fountain of information will be missed.
They couldn’t say anything about it before they got sued either. How convenient
maybe he will respond, give him chance. you know what the americans are like…. always turn up late
This is odd, i’ve not had any problems at all so far (fingers crossed!!!) My isp is virgin so i have no idea if that could be a factor. Oh well free xbla game in it for me, although i’m not holding my breath for a good game :o)
Texas tossers? My word.
Let’s face it, Microsoft are using an apparently minor nuisance lawsuit to conveniently hide behind here. “We can’t update you on Live’s staus because we’re being sued” would more honestly be phrased as “We don’t want to update you on Live’s status because it is royally fucked and this gives us bad press so we’ll just use this lawsuit as an excuse, ok?”
I can’t believe the xboxic crew are swallowing this Microsoft spin and blaming the texans for it. Where’s your credibility ffs? I was under the impression this site was run by independents and not a bunch of Microsft kiss-arses that simply regurgitate the bullshit from the company press machine. Am I wrong then? Have you been bought and paid?
This is Bull
“Thanks to the lawsuit filed in Texas, it means Microsoft can no longer update us on the situation due to legal issues.”
Point One - Due to a small minority all customers are left in the dark about a service we all pay for. In any other business this would become a lawsuit in it own right, Doh!!
Point 2 - If and when M$ sort this problem out will they tell us or say nothing while this lawsuit goes through the motion i.e. a long time based of the US judicial system
Point 3 - What is the context of the lawsuit. Are these individuals doing this for their own benefit or for all users?
Finally this will help M$ as the pressure increases daily on what they really have to do to resolve this problem.
One other thing. My Live account is due for renewal so whats M$ stance regarding this. I wonder what their customer services department will be scripted to say and act. Will investigate and advise
heres some more info under M$ terms & conditions
Please note that this contract limits our liability and we do not provide warranties for the Service.” That’s not particularly clear, however, so let’s dig a little deeper.
“Microsoft may, among other things: (a) restrict or limit access to the Service; … (c) upgrade, modify, withdraw, suspend, or discontinue any functionality or feature of the Service or any game from time to time without notice …” So, Microsoft clearly reserves a lot of rights for itself, should it ever want to change something. But this clause doesn’t account for the problems that Live has had recently, and –which I’m not lawyer, by any possible stretch – I would imagine it could be construed as fraudulent for Microsoft to fall back on this particular clause as an explanation for why they Live members aren’t entitled to any remuneration.
But then we reach clause #16 which takes the issue and just slaughters any argument to the contrary. (It was also at this point that I went insane.) The clause, in its entirety, reads:
16. WE MAKE NO WARRANTY
We provide the Service “as-is,” “with all faults” and “as available.”
The Microsoft Parties give no express warranties, guarantees or conditions. You may have additional consumer rights under your local laws that this contract cannot change. To the extent permitted by law, we exclude the implied warranties of merchantability, fitness for a particular purpose, workmanlike effort and non-infringement.
That’s truly the “game, set, match” item I knew I would find buried away somewhere in the Terms of Service. But why even offer a free Xbox Live Arcade game if it’s so unequivocally apparent that Microsoft doesn’t out you a dime?
You should quote more/differently. Microsoft explicitly states that some of their terms are void in certain regions/countries. Despite that; you’re unable to get reimbursement if the losses are less than the cost of getting reimbursed…
Either way; pay the $50.- and shut up, according to Bill G.
Why indeed, reason being that even with all this shit I still think MS has the best customer service policy out of the three.
But people will always moan like fucking children so you can’t really win.
Torn face shits.
Even in its “broken” state, it’s way better than PSn … by far.
Amazing how all you guys are getting worked up when this in no way affects you. Yes the lawsuit is stupid, who cares. Welcome to the time when everyone is ’special’, there are no losers, and if something gets f***ed up you sue.
I for one, think we should support MS in this case. The stupid lawsuit gains no one, but the lawyers. They are a drain on society and there is no reprecussion for frivilous lawsuits. This raises cost for everyone and now we are also get limited updates on what the problem is. Anyone who runs a business understands that things happen every now and then, but should we get sued every time? Do I get upset that service is intermittent when I paid for it? Of course, but they have made every attempt at resolving the issue and will offer me (probably a crappy) arcade game. We should sign a petition to show to point out we do not want lawyers sucking out money!!!
im gona rant little. OK so weve got the whole america is the shittiest place in the world going on WHICH I TOTALY AGREE WITH seein as ive done the whole:
“been there, done that, didnt bother with a fukin Tshirt coz it made me look like a god damn yank”
so yeh no xbl …i hav no frikkin xbox and M$ took 2 weeks to collect it…nice to see they took my money as soon as i gave them my card number.
but neway bk ontopic……ohnnoes we hav no update bout the servers….does anyone actually use there god damn comman sense to firgure out what is wrong or are ppl gettin lazier and hav to look it up 24/7…..anyway…..o xbl is not full operational M$ made a cock up and deserve several slaps and america do us a fukin favor and lauch all ur nukes at texas….and dont say u dont have none….u all hav guns in ur bedrooms ur all gona hav nukes in ur garden too
WOOT my rants done now u may all go bk to ur…erm….lives? wait ur on the internet u dont hav one..:P
Obviously daniel_drago is French no doubt about it!!!!!
^^^ Proof that America isn’t the only place with incredibly stupid people.
Good
I love the fine print crap.
They sure will point out that we have broke that agreement by 12 volt mod in our 360.Then ban a person at the drop of a hat.
I say turn about is fair play.
If i new the guys doing it I would help them out with lawyer fees.
CoFree
At the end of the day it all stems from M$ ineptitude at customer support. We are all having some level of problems. A simple announcement and honestly is all it takes for the vast majority. The silence creates rumour and hysteria.
The system isn’t working; this is what’s its going to take to fix it and this is how long it will take. Simple.
One thing I’ve not heard mentioned is the problems caused by user broadband connections. A lot of these 360’s are sold to people who don’t know their router from a blender, believe me I know. So we get people with 2mb connections trying to host a game with user with 16mb + connections 5000 miles away. This must also effect downloads. I wonder how many systems are downloading at any give time.
I personally think it’s going to take a big server investment from M$ to sort this out and financial will the cost of membership be altered to provide Live in the future.
Balls.
At the end of the day MS and any other company will look at the investment they need to put into upgrading the service rather than just upgrade by some random amount based on a guesstimate.
They now know they have sold X amount of consoles, which will require an upgrade of X amount of server capicity.
It doesn’t make good business sense to do it the other way, and the increase in the amount of Live subscriptions should pay for the upgrade anyway rather than increasing the price of Live.
Think a little before spouting ballocks.
Did you actual read my post. I was talking about an annoucement now (well before the lawsuit) based on them now knowing how many users there are.I was also making the point of the approach M$ maybe taking with Live and the investment in the current setup. Do they go with the Playstation Network approach with dedicated servers or stick with the p2p system.
we need to start executing people that try to sue everyone for everything, u know hold them accountable. maybe not death, im just tired of shit like this. my cofffe is too hot, SUE! i fallen in your store, SUE! you looked at me and it offended me, SUE!
i think its great what they did,ms needs to learn a lesson, we pay for there service,then it should be on point. they knew what was gonna happen and they didnt stop it, im glad someone took action even though we cant get any updates for awhile. you people should be applauding these people,ms is corporate america and they dont give a damn about how much we have problems in a game they just take are money and say “were workin on it” thats bull and you know it. if it was really a mistake on there part,they would have refunded or gave us a free month which is what should have been done,but they really dont care….wake up people
Yeah cos a $5mil lawsuit is really gonna teach MS a lesson.